Frequently Asked Questions

Schumacher Used is a unique buying experience. You can purchase a car 100% online, or do as much of the process in the convenience of your home, and finish up at one of our physical locations for the ultimate in personal care. Schumacher Used empowers you to easily:

• Search for and buy a vehicle you love.
• See personalized estimated monthly payments without impacting your credit score.
• Get a Kelley Blue Book® value to sell your current vehicle outright, or apply it towards a purchase.
• Select extended coverage and insurance plans to protect you and your vehicle
• Apply for an auto loan.
• Schedule delivery or set an appointment for pick-up.

Best of all, you can do it from virtually anywhere while still getting personal help from a Schumacher Used Consultant. You’ll work with ONE person throughout the whole process, never getting passed around or talking with someone at an off-site call center. If the car you purchased from us isn’t right, you can exchange it hassle free, within 5 days provided it’s in the same condition as purchased and has been driven LESS than 500 miles. Please note that delivery handling charges are non-refundable.

Schumacher Used brings a large inventory of late-model, low-mileage vehicles to you. Before any vehicle is added to our inventory, it must pass a 172-point inspection.

You can exchange it hassle free and at no cost within 5 days, provided it is in the same condition as purchased and has been driven LESS than 500 miles. Please note that delivery handling charges are non-refundable.

When you first visit Schumacher Used, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment.

These estimates are designed to provide you an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit.

Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:

• Down payment
• Rates
• Terms
• Local taxes and fees

Like pre-qualification, getting your personalized payments will not impact your credit. Unlocking your personalized payments is quick and easy. It takes just a few moments to fill some basic information. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.

Yes! Schumacher Used allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on Schumacher Used is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.

Yes! You can pay with cash or bring your own third-party financing by choosing the cash option when submitting your order or calling (844) 325-6175.

The prices you see on Schumacher Used are competitive. Your purchase details are clearly displayed and explained so you always know exactly what you are paying. If you would like to discuss a specific vehicle, a Schumacher Used Consultant is always happy to talk with you.

Yes, through the purchase process you can easily obtain an Instant Cash Offer (ICO), directly through our integration with Kelley Blue Blook for your vehicle. You can either sell it outright or apply its value as your trade-in towards your vehicle purchase.

You have direct access to Trade Pending, a trade-in valuation tool built into Schumacher Used.com. Just enter your vehicle details and obtain a value.

The Trade Pending Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery.

The Schumacher Used delivery agent will verify the trade-in vehicle matches the condition provided in the Trade Pending Offer process.

Only one vehicle can be traded in per purchase.

This means you have negative equity. You can still use it to finance a car on Schumacher Used, but may affect the rate and loan terms.

Sometimes our algorithm gets stumped. You can call us at (844) 325-6175 for additional options for your trade in.

You may occasionally see a vehicle labeled “Sale Pending”, meaning another customer has placed a deposit on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.

The majority of our vehicles are still supported by the manufacturer warranty, but if that coverage is set to expire prior to 6 months or 6,000 miles from date of purchase, we supplement it with a Limited Warranty to ensure coverage at no cost to you. Either way, you are covered for 6 months or 6,000 miles from time of purchase! It’s just one more way we give you peace of mind today and down the road.

We offer several Best-in-Class Protection Plans for purchase to help you extend your peace of mind.

Some include plans for bumper-to-bumper coverage, tire & wheel, dent & dings, windshield and key replacements, GAP insurance and so much more.

As you move through Schumacher Used to purchase your vehicle, we will present you with a few Best-in-Class Protection Plans that align with your personalized needs and will protect your new vehicle.

In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the rest with the DMV. The vehicle will come with a temporary operating plate and once registration is completed, we will mail your permanent plates and registration to you. Some state restrictions, emissions/safety inspection requirements, or additional fees may apply.

There are several benefits to creating an account:

1. Easily save your favorite vehicles and searches
2. Review your documents and previous order history
3. Pick up where you left off in the checkout process

Upon completion of your purchase, a Schumacher Used Consultant will contact you to schedule delivery either at the dealership or to your door. Rest assured we make it easy!

Delivery costs within 25 miles of the vehicle location are included in the Delivery and Servicing Fee. For deliveries outside of that radius, additional transportation fees may apply. We will review any additional fees, if applicable, with you in detail prior to completing your purchase.