Frequently Asked Questions

What is Schumacher Used?

Schumacher Used offers a unique car buying experience that allows you to complete your purchase either online or from the convenience of your home. You can then finalize the process at one of our physical locations, where you’ll receive exceptional personal care. Here’s what you can do with Schumacher Used:

You have the flexibility to search for and purchase the vehicle you love. You can also get personalized estimated monthly payments without affecting your credit score. Additionally, determine the Kelley Blue Book® value of your current vehicle, which you can use to sell it or put it towards your new purchase. We offer a selection of extended coverage and insurance plans to protect both you and your vehicle. If you need financing, you can easily apply for an auto loan. We also provide the convenience of scheduling delivery or setting an appointment for pick-up.

One of the standout features of Schumacher Used is that you can enjoy all of these services from virtually anywhere while still receiving personalized assistance from a dedicated Schumacher Used Consultant. Throughout the entire process, you’ll work with a single point of contact, ensuring a seamless experience without the need to navigate through various departments or call centers.

Furthermore, we offer a hassle-free exchange policy. If the vehicle you purchased from us doesn’t meet your expectations, you can exchange it within 5 days, provided it remains in the same condition as when purchased and has been driven less than 500 miles. Please note that delivery handling charges are non-refundable. Our goal is to provide you with a convenient and personalized car buying experience that meets your needs.

What kinds of cars do you sell?

Schumacher Used brings a large inventory of late-model, low-mileage vehicles to you. Before any vehicle is added to our inventory, it must pass a 172-point inspection.

What if I do not want to keep my vehicle?

You can exchange it hassle free and at no cost within 5 days, provided it is in the same condition as purchased and has been driven LESS than 500 miles. Please note that delivery handling charges are non-refundable.

What does “personalize your payments” mean?

When you first visit Schumacher Used, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment.

These estimates are designed to provide you an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit. Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:

– Down payment
– Rates
– Terms
– Local taxes and fees

Like pre-qualification, getting your personalized payments will not impact your credit. Unlocking your personalized payments is quick and easy. It takes just a few moments to fill some basic information. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.

Can I finance my car on Schumacher Used?

Yes! Schumacher Used allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on Schumacher Used is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.

Can I buy a vehicle even if I don’t finance it on Schumacher Used?

Yes! You can pay with cash or bring your own third-party financing by choosing the cash option when submitting your order or calling (844) 325-6175.

Can I negotiate a vehicle’s price?

The prices you see on Schumacher Used are competitive. Your purchase details are clearly displayed and explained so you always know exactly what you are paying. If you would like to discuss a specific vehicle, a Schumacher Used Consultant is always happy to talk with you.

Can I trade in or sell my current car on Schumacher Used?

Yes, through the purchase process you can easily obtain an Instant Cash Offer (ICO), directly through our integration with Kelley Blue Blook for your vehicle. You can either sell it outright or apply its value as your trade-in towards your vehicle purchase.

What is the trade in process like?

You have direct access to Trade Pending, a trade-in valuation tool built into Schumacher Just enter your vehicle details and obtain a value.

The Trade Pending Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery.

The Schumacher Used delivery agent will verify the trade-in vehicle matches the condition provided in the Trade Pending Offer process.

Can I trade in more than one vehicle with my purchase?

Only one vehicle can be traded in per purchase.

What if I owe more on my trade-in than its worth?

This means you have negative equity. You can still use it to finance a car on Schumacher Used, but may affect the rate and loan terms.

What if Trade Pending is unable to give me a value on my trade in?

Sometimes our algorithm gets stumped. You can call us at (844) 325-6175 for additional options for your trade in.

What does “Sale Pending” mean?

You may occasionally see a vehicle labeled “Sale Pending”, meaning another customer has placed a deposit on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.

Do your vehicles purchased on line come with warranties?

The majority of our vehicles are still supported by the manufacturer warranty, but if that coverage is set to expire prior to 6 months or 6,000 miles from date of purchase, we supplement it with a Limited Warranty to ensure coverage at no cost to you. Either way, you are covered for 6 months or 6,000 miles from time of purchase! It’s just one more way we give you peace of mind today and down the road.

Do you offer additional plans to help me protect my vehicle?

We offer several Best-in-Class Protection Plans for purchase to help you extend your peace of mind.

Some include plans for bumper-to-bumper coverage, tire & wheel, dent & dings, windshield and key replacements, GAP insurance and so much more.

As you move through Schumacher Used to purchase your vehicle, we will present you with a few Best-in-Class Protection Plans that align with your personalized needs and will protect your new vehicle.

How does vehicle registration work?

In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the rest with the DMV. The vehicle will come with a temporary operating plate and once registration is completed, we will mail your permanent plates and registration to you. Some state restrictions, emissions/safety inspection requirements, or additional fees may apply.

Why create an account?

There are several benefits to creating an account:

– Easily save your favorite vehicles and searches
– Review your documents and previous order history
– Pick up where you left off in the checkout process

How do I take delivery of my vehicle?

Upon completion of your purchase, a Schumacher Used Consultant will contact you to schedule delivery either at the dealership or to your door. Rest assured we make it easy!

Is delivery included?

Delivery costs within 25 miles of the vehicle location are included in the Delivery and Servicing Fee. For deliveries outside of that radius, additional transportation fees may apply. We will review any additional fees, if applicable, with you in detail prior to completing your purchase.